Terms & Conditions

Last updated: September 6, 2026

These Terms & Conditions govern your access to and use of ontoppk.com and any purchase made from ONTOP. By using this website or placing an order, you agree to these terms and our Privacy Policy, Shipping Policy, Returns & Refund Policy, and Disclaimer.

1. Eligibility

This website and its products are intended for adults aged 18 years or older. By placing an order, you confirm that you meet this age requirement and have the legal capacity to enter into a purchase agreement.

2. Product Information

We aim to present product descriptions, ingredients, images, prices, and availability accurately. However, packaging, colour, presentation, or other non-material details may occasionally vary. Website content is provided for general information and does not replace advice from a qualified healthcare professional.

3. Orders and Acceptance

Submitting an order does not guarantee acceptance. ONTOP may contact you to confirm your order and may refuse or cancel an order because of unavailable stock, incorrect information, suspected fraud, pricing errors, delivery limitations, or other reasonable business or legal concerns. If payment has already been received for a cancelled order, the applicable amount will be refunded.

4. Prices and Shipping Charges

Prices are displayed in Pakistani Rupees unless stated otherwise. Product prices, promotions, and availability may change without prior notice. Shipping charges depend on the order and delivery location and are displayed at checkout or confirmed before dispatch.

5. Payment

Cash on Delivery is available for eligible orders and locations. Customers must provide accurate contact and delivery information and keep the payable amount ready when receiving an order.

6. Shipping and Delivery

Delivery times are estimates and may be affected by location, public holidays, weather, courier operations, customer availability, incomplete addresses, and circumstances outside our reasonable control. Please review our Shipping Policy for current delivery information.

7. Returns and Refunds

Claims for damaged or incorrect items must be submitted within seven days of delivery and are subject to verification. Approved refunds are processed according to our Returns & Refund Policy.

8. Product Use and Customer Responsibility

Customers are responsible for reading the product label, ingredients, directions, warnings, and storage instructions before use. Do not use a product if you are allergic or sensitive to an ingredient. Consult a qualified healthcare professional before use if you have a medical condition, take medication, are pregnant or breastfeeding, or have questions about suitability. Individual experiences may vary, and ONTOP does not guarantee a particular result.

9. Acceptable Website Use

You must not misuse this website, interfere with its operation, attempt unauthorized access, submit false information, place fraudulent orders, copy protected content without permission, or use the website for unlawful purposes.

10. Intellectual Property

Unless otherwise stated, the ONTOP name, branding, website copy, graphics, product presentation, and other original website content are owned by or licensed to ONTOP. They may not be copied, reproduced, or used commercially without prior written permission.

11. Third-Party Services and Links

Our store is hosted by Shopify and may use third-party services for delivery, analytics, advertising, communications, and other functions. Third-party websites and services are governed by their own terms and policies.

12. Limitation of Liability

To the fullest extent permitted by applicable law, ONTOP will not be liable for indirect or consequential loss arising from use of the website or products. Nothing in these terms excludes rights or liability that cannot lawfully be excluded.

13. Changes to These Terms

We may update these Terms & Conditions when our services, business practices, or legal obligations change. The revised date will appear at the top of this page. Continued use of the website after an update constitutes acceptance of the revised terms.