ONTOP delivers orders across Pakistan. Delivery times and shipping charges depend on the destination, order details, and available delivery service.
Estimated Delivery Times
- Karachi: Same-day delivery may be available for eligible locations and confirmed orders.
- Major cities: Approximately 3 working days.
- Remote areas: Approximately 7–10 working days.
Delivery estimates begin after an order has been confirmed. Public holidays, weather conditions, courier disruptions, incorrect addresses, and other circumstances outside our control may cause delays.
Shipping Charges
Shipping charges vary according to the order and delivery location. The applicable delivery charge will be displayed at checkout or confirmed by our customer-support team before dispatch.
Cash on Delivery
Cash on Delivery is available. Please keep the payable amount ready when receiving your parcel.
Order Confirmation
Please provide a complete address and an active phone number when placing your order. Our team may contact you to confirm the order before dispatch.
Delivery Attempts
Please ensure that someone is available to receive the parcel. If delivery cannot be completed because the customer is unavailable, unreachable, or has provided incomplete information, redelivery may take additional time and may incur an extra charge.
Delayed or Unreceived Orders
If your order has not arrived within the estimated delivery period, contact us on WhatsApp at 03700-437-050. Please include your order number and the phone number used when placing the order.
Customer-Support Hours
Monday to Saturday, 10:00 AM–8:00 PM (PKT)