Privacy Policy

Last updated: September 6, 2026

This Privacy Policy explains how ONTOP (“we,” “us,” or “our”) collects, uses, and shares personal information when you visit ontoppk.com, place an order, contact us, or otherwise use our services.

Information We Collect

Depending on how you use our store, we may collect:

Contact information: name, phone number, email address, billing address, and delivery address;
Order information: products ordered, order value, delivery instructions, payment method, and order history;
Device and usage information: IP address, browser type, device information, pages viewed, interactions, cookies, and similar technologies;
Customer-support information: messages, questions, claim details, and information you provide through WhatsApp, email, or forms; and
Marketing information: advertising interactions and communication preferences.

How We Use Your Information

We may use personal information to:

Process, confirm, deliver, and support your orders;
Communicate about order status, delivery, returns, and customer-service requests;
Operate, secure, troubleshoot, and improve our store;
Measure website traffic, store performance, and advertising effectiveness;
Send promotional communications where permitted and according to your preferences;
Prevent fraud, misuse, and security incidents; and
Meet applicable legal and regulatory requirements.

Cookies, Analytics and Advertising

Our store and service providers may use cookies and similar technologies to remember preferences, operate essential store features, understand website usage, and measure or personalize advertising. This may include Shopify analytics, Meta Pixel, Google Analytics, and related advertising or measurement tools where enabled.

You can control cookies through your browser and any privacy controls or consent banner shown on our store. Disabling certain cookies may affect how some store features work.

How We Share Information

We may share information only as reasonably required with service providers that help us operate our business, including Shopify, couriers, payment and communication providers, analytics services, advertising platforms, fraud-prevention services, and professional advisers. We may also disclose information where required by law or to protect legitimate rights and safety.

Shopify powers our online store and processes customer information on our behalf and for its own stated purposes. You can learn more in the Shopify Consumer Privacy Policy.

Data Retention and Security

We retain personal information only for as long as reasonably necessary for orders, customer support, business records, dispute handling, security, and legal obligations. We use reasonable administrative and technical safeguards, but no online system can be guaranteed completely secure.

Your Choices and Rights

Subject to applicable law, you may ask to access, correct, or delete certain personal information, or withdraw consent for marketing communications. We may need to verify your identity before completing a request, and some information may be retained where legally or operationally required.

Third-Party Links

Our store may link to third-party websites or services. Their privacy practices are governed by their own policies, and ONTOP is not responsible for third-party privacy practices.

Children’s Privacy

Our store and products are intended for adults. We do not knowingly seek to collect personal information from children. If you believe a child has provided personal information, contact us so the matter can be reviewed.